Legal / Refunds

Refund Policy

When you're eligible for a refund, what's excluded, and how to request one — please read this before contacting support about an order.

Effective: DD Month YYYY Last updated: DD Month YYYY 10 sections
01

§01 Overview

This Refund Policy explains when SMM Cute will issue a refund, when a refund is not available, and how to request one. This policy forms part of our Terms of Service. By placing an order, you agree to the terms described below.

02

§02 Eligibility for Refunds

You may be eligible for a refund if:

  • Your order was not delivered at all within a reasonable time beyond the estimated delivery window
  • The service delivered does not match what was described at checkout
  • A duplicate charge occurred due to a payment processing error
03

§03 Non-Refundable Situations

Refunds will not be issued in the following cases:

  • You submitted an incorrect profile/post URL, or the link was private, deleted, or inaccessible
  • The order was already fully delivered as described
  • The drop occurred after the refill/guarantee window for that service had already expired (see Section 4)
  • Your account or the target profile was suspended by the platform (e.g. Instagram, TikTok) for reasons unrelated to our service
  • You changed your mind after the order began processing
Note: Because delivery for most services begins within minutes of ordering, cancellations are only possible before processing starts — see Section 8.
04

§04 Drop Protection / Refill Window

Services that include a refill guarantee will be topped back up to the original delivered quantity if a drop occurs within the guarantee window listed on that specific service (e.g. 30 days). Refills are not automatic for services without a stated guarantee period — check the service listing before ordering.

05

§05 Partial Delivery Refunds

If an order stalls partway through delivery and cannot be completed, you are entitled to a refund for the undelivered portion only, calculated proportionally based on the quantity actually delivered.

06

§06 Refund Method & Processing Time

Approved refunds are credited to your SMM Cute wallet balance by default, usually within 1–3 business days of approval. Refunds to your original payment method (bKash, Nagad, card, etc.) may be requested separately and can take longer depending on the payment provider.

07

§07 Wallet Credit vs Original Payment

Wallet credit refunds are faster and can be used immediately for new orders. Refunds to your original payment method are subject to processing times and any fees charged by that payment provider, which SMM Cute does not control and cannot reimburse.

08

§08 Cancellations Before Processing

If you contact support immediately after placing an order and processing has not yet started, we will cancel the order and issue a full refund to your wallet. Once processing has started, the order can no longer be cancelled.

09

§09 How to Request a Refund

To request a refund, contact support with your order ID and a brief description of the issue:

Refund requests are typically reviewed within 24–48 hours.

10

§10 Contact

Questions about this Refund Policy can be directed to the same channels listed in Section 9 above.